American Society for Quality (ASQ) Edmonton Section

Following ASQ Member has submitted the resume for potential employment, please contact the person directly for any further info.    

Resume

I am a highly experienced and articulate Chemical Engineer with eight (8) years of experience in the Oil and Gas and Pharmaceutical manufacturing industries. Also, I possess more than ten (10) years experience of providing exceptional client/customer service, sales and technical support. I am a team player with strong work ethics and excellent communication skills that has helped me to be successful in my industry. I am looking for opportunities to utilize my skills and experience to continuously improve on the quality of technical service provided to customers/clients so as to achieve technical excellence.

Petroleum Industry                                                                    

§          Improved client-consumer relations and increased company revenue by effective and efficient participation in oilfield operations that included well cementation, sand control, through-tubing stimulation, grouting, through-tubing well-lifting using nitrogen, well killing, crude pumping, acidizing and various miscellaneous pumping activities.

§          Improved the quality and safety standards by playing an active role in enforcing current standards and devising new ways to continuously improve the Quality, Health, Safety and Environment programs (QHSE).

§          Successfully led a team on various industrial-cleaning assignments in crude oil refinery, petrochemical and fertilizer manufacturing plants with no Lost Time Incidents and under budget.

§          Meeting with clients.

Pharmaceutical and Biotechnology (Research and Development)

§          Successfully delivered ahead of schedule a “clean room” manufacturing suite for the development/manufacturing of active pharmaceutical ingredients applying current Good Manufacturing Practice and Quality Assurance Principles.

§          Increased company revenue by increasing production through efficient and effective R&D Pilot/Production plant operations using cGMP guidelines, SOP’s and Master Operating Instructions (MOI).

§          Facilitated the development and/or approval of a very wide variety of drug products by effective involvement in validation processes, preparation, completion and review of various MOI’s and SOP’s within deadline of production schedules.

Business Development

§          Performing all the back-end provisioning tasks to ensure a smooth and successful digital phone, internet and digital cable installation for Shaw’s customers.

§          Ensuring exceptional customer experience and satisfaction with digital phone orders by performing Quality Assurance checks and review in line with Shaw’s and industry’s standard.

§          Providing superior technical and sales support services to digital phone, digital cable television and internet customers in Canada by using various troubleshooting methods and tools to ensure exceptional customer experience and increase my company’s market share.

§          Successfully developed and implemented strategies that secured new international business opportunities for a fledging company resulting in profitability earlier than projected.

§          Developed and implemented strategies for our clients that resulted in funding for various projects by the National Economic Reconstruction Fund loans in Nigeria.

§          Researched and provided data that allowed our clients to successfully market their products and services in the U.S. and Canada.

People Development

§          Involved as a Coach in the new hire mentoring program and transition from classroom to helping customers in Shaw’s Technical Support Department to ensure new hires learn to deliver exceptional customer experience.

§          Improved employee productivity and customer satisfaction as a result of effectively mentoring junior engineers and interns in the petroleum industry.

§          Production rate was increased by quick integration and mentoring of Chemical Operator trainees in the pharmaceutical manufacturing industry.

SHAW CABLESYSTEMS G.P., EDMONTON, ALBERTA                                                                         2007 - 2008

       Provisioner-Telephony – Provisioning & QA Dept                       

SHAW CABLESYSTEMS G.P., EDMONTON, ALBERTA                                                                         2007 - 2007

         Quality Assurance Rep – Technical Support Dept

SHAW CABLESYSTEMS G.P., EDMONTON, ALBERTA                                                                         2006 - 2007

         Technical Support Rep – Technical Support Dept

CONVERGYS CORPORATION, EDMONTON, ALBERTA                                                                                 2004 - 2005

      Customer Service Rep – Customer Management Group

IPSOS-REID INCORPORATED, EDMONTON, ALBERTA  2004 – 2004 

      Researcher – Market Research for Products and Services

BIOMIRA INC., EDMONTON, ALBERTA  2002 – 2002

      Quality Assurance Specialist – Biotechnology (Manufacturing Project)

RAYLO CHEMICALS INC., EDMONTON, ALBERTA 1999 – 2002

      Chemical Equipment Operator – Pharmaceutical Chemicals Manufacturing

LENSCRAFTERS INTERNATIONAL INC., EDMONTON, ALBERTA 1998 – 1999

      Laboratory Technician – Optical Eyewear Manufacturing

SOWSCO WELL SERVICES LTD., WEST AFRICA  1996 – 1997

      Lead Field Engineer – Industrial Cleaning and Pumping Services

CROSS-ROYAL NIGERIA LTD., WEST AFRICA 1995 – 1996

      Technical Adviser/Operation Manager – Import and Export Services

SCHLUMBERGER DOWELL, WEST AFRICA 1991 – 1995

       Field Engineer – Cementation and Pumping Services 

ADEYEYE ANJORIN ASSOCIATES, WEST AFRICA 1989 – 1990

       Assistant Project Analyst – Consultancy Services

 Currently Enrolled At N.A.I.T. In The Following Program:

§         Project Management Certificate                                   

 Northern Alberta Institute of Technology (N.A.I.T.), Edmonton Canada

§         Project Leadership Certificate

§         Quality Management Certificate

 University of Benin, Nigeria

§         Bachelor Of Engineering (Chemical)

§          Won numerous Safety/Quality Awards while employed at Schlumberger Dowell Nigeria Ltd for teamwork, improving job process quality, zero Lost Time Incidents/Accidents.

§          Raylo Chemicals Inc. letter of commendation for successful delivery of “Y2K Bug” Project.

§          Service Quality Awards from Convergys Inc. for Excellent and Exceptional Customer Service based on feedback from customers.

§          Achieved Star Status thrice in Shaw Coaching/Monitoring System and received multiple “Kudos” prizes and certificates based on customers’ direct feedback/appreciation in Shaw Cable Technical Support Department.

Disclaimer: The resume is published for member benefits, ASQ is not responsible for accuracy of the information provided. 

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Last modified: July 06, 2008